Starting the journey toward healing.
A streamlined and family‑friendly admission process built on collaboration, transparency, responsiveness and individualized care planning—ensuring every referral is reviewed with care and urgency.
Whether you are a family seeking support, a community partner, a care provider or a referring agency, our team is here to guide you every step of the way. Starting the journey toward healing and support should feel simple, clear and welcoming.
Submit a Referral
Complete and submit our referral form. Referrals welcomed from families, agencies, schools, care providers and community partners.
- ✓Online through our website
- ✓Email submission
- ✓Direct phone intake with our team
- ✓Community agencies and service providers
- ✓Families and caregivers
- ✓Schools and community partners
- ✓Care homes and foster care providers
Initial Intake Review
Our intake team carefully reviews the information to understand the child or youth's strengths, needs, risks and support requirements—determining the most appropriate level of care and service pathway.
- ✓Behavioural needs
- ✓Mental health concerns
- ✓Safety considerations
- ✓Family dynamics
- ✓Placement history
- ✓Educational needs
- ✓Clinical supports needed
Intake Meeting & Consultation
A short consultation meeting with the referring family, agency or support team to build trust and create the right plan together.
- ✓Better understand the child or youth's needs
- ✓Discuss goals and expectations
- ✓Review service options
- ✓Answer questions
- ✓Explore the best support pathway
Intake Package & Program Information
An intake package is provided so families and referring agencies fully understand the services, expectations and supports available.
- ✓Program information
- ✓Service agreements
- ✓Policies and procedures
- ✓Consent forms
- ✓Safety expectations
- ✓Required documentation
- ✓Admission planning details
Assessment & Service Planning
A full intake assessment is completed and an individualized support plan is developed—because every child's journey is unique.
- ✓Strengths
- ✓Needs
- ✓Goals
- ✓Risks
- ✓Supports required
- ✓Transition planning
- ✓Family involvement
Admission & Transition into Service
Once admission is approved, we coordinate a smooth transition into the selected service. From day one, the child or youth begins their therapeutic journey with a team committed to their success.
- ✓Admission planning
- ✓Orientation
- ✓Staff introductions
- ✓Safety planning
- ✓Family connection planning
- ✓Service implementation
Some situations require urgent support.
For crisis situations, urgent respite needs or immediate placement inquiries, families and agencies can contact our team directly for immediate intake support.
Support starts with one conversation. Healing begins with one step. The journey to growth begins here.